Return & Refund Policy

At Havaianas, your satisfaction is very important to us. If your purchase does not meet your expectations, you may return the item following our specific guidelines below.

Return Eligibility

To be eligible for a return, you must submit your return request within 30 calendar days from the date you receive your order. Returned items must:

Remain unused and in original, pristine condition.
Include the original packaging, documentation, tags, and all parts.
Be in satisfactory condition suitable for technical inspection and resale.

Returns that lack original packaging or show signs of damage, wear, or misuse will not qualify for a refund.

Non-Returnable Items

The following products are not eligible for return or refund:

Customized or made-to-order products.
Digital media and downloadable software.
Gift cards and promotional vouchers.
Products marked as discontinued, clearance, or final sale.
Items damaged after delivery due to customer misuse or accidents.

Order Cancellation

You can cancel your order within 12 hours of completing the purchase. To request a cancellation, please contact us promptly at modafhans@gmail.com. Cancellation requests submitted after this window cannot be processed.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding your refund approval. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Return Shipping

Customers are responsible for the cost of return shipping except in cases where the item is defective, damaged, or incorrect. Return shipping fees will be calculated and presented to you at checkout.

Delivery Information

Orders are typically processed within 1-2 business days. After processing, standard shipping usually takes 5-10 business days for delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please retain all original packaging and contact us immediately at modafhans@gmail.com so we can resolve the issue quickly.